Contact Us:Reply to your order confirmation email for all customer service issues and or Return Authorization Requests. Do not call for Return Authorizations, they are never issued over the telephone. Return window is 30 days, counting the day order is placed as day #1. Do not alter the subject line for return authorization requests, simply hit reply and write a note requesting a RA and giving the reason for the return. Simple no hassle. We will contact you before issue of RA # if a reason is not given in your request email. Knowing why items are returned helps us with our customer service, thank you for understanding. We are a small niche and customer feedback is what has made us the premiere Internet source for the best quality watch winders!
USA Sales Only! We do not reply to non USA based enquiries (email or phone calls) international email is filtered and deleted, sorry. Fraud issues prevent us from working with non USA based sales. We can ship most items to APO and FPO addresses however you must ship via USPS. United States Postal Service. No Telemarketer Calls please. We do not do business with telemarketing firms. Choose your extension. Order Line is Ext. 1. Customer Service is Ext. 2. Shipping is Ext. 3: Customer Service is staffed only during East Coast Business Hours. 10AM-4PM. You can order toll free in USA, almost 24x7. Orders only no product questions can be answered with order line. Call or email customer service and during East Coast business hours we will get back to you.) Monday through Friday, 10 am to 4 pm, Eastern Standard Time, USA For Customer Service, please email customer service concerns 24 x 7, (allow up to 48 hours for reply) or call 800-910-8970 during business hours; M-F 10AM-4 PM EST only. Customer Service & Shipping are Closed Weekends and all Official U.S. Holidays. We are located on the East Coast and our hours are 10AM-4PM EST. Sometimes we answer the phone later however. Please leave a message after hours. |
See Our Watch and Winder Clearance Sale Items and Save! Read our Rate Point Watch Winders Customer Reviews. 
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