Why is an order on Pending Review?
Orders are placed on Pending Review for a variety of reasons, but if the customer has not been contacted by customer service there is probably not a problem. We will have someone get back to you.
How do I return an item?
Just reply to your order confirmation asking for an RMA and one will be issued within 2 business days or faster via email.
When will an item ship?
Orders usually ship the next business day. Many items have additional handling times listed. These are approximate and we can usually get items out faster. If you are in a hurry, please let us know. We will do everything we can to get your item to you as quickly as possible.
How long will ground delivery take?
Approximately 2-3 business transit days for the east coast, and 5-6 business transit days for the west coast. (allow for handling time)
Do you charge sales tax?
We only charge sales tax for orders shipped to Virginia. All other orders are tax free!
Do you charge for shipping?
We offer Free Shipping on Continental USA orders of $100 or more orders of less than $100 are charged a flat $8. Or you may choose faster methods like UPS Ground, 3Day, 2Day or Next Day. UPS does not normally deliver on weekends.
Do you ship Internationally?
Yes, we ship to most countries, use the drown down in the checkout to find your country. Choose USPS for the cheapest international shipping rates.
Is an Item in stock? Yes, unless the item page actually says the item is not in stock or on backorder, then it is available.
Product Type FAQ's
- Is this a good winder choice?
Yes, we sell only top quality winders and they work to wind every watch on the market. We can add a note to comments if you want an expert to review your order before filling it.
- Does this winder have a warranty?
All our windes have at least a 1 year warranty. The item page will say if the warranty is longer.
- Why are watch winders "so expensive"?
The same reason luxury watches are "so expensive", quality. We sell only the best winders. You get what you pay for.
- Is this watch winder noisy? (Will it keep me up at night?)
No. All the winders we sell are whisper quiet, and are quiet enough to use in the bedroom.
- Will the Orbita Privee winder work for my watch? (Any Watch)
The Orbita Privee Winder will work for any watch.
- Will this winder work for my Rolex?
Because Rolex watches are so common, all the winders we sell work great for most Rolex Watches. Except for Rolex Chronographs and Rolex Daytona. Rolex makes 2 style watches Chronographs,(3 dials) and Dress Watches (1 dial) watches.
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