At the left of every page
there are links to our product categories. Clicking on these links will take
you to the main page for that category or explanation page. Clicking on the WatchCases.com Logo at the top of any page will bring you back to our home page. There are also links at the bottom of every page.
You can also use our
"Search" feature by entering a search term in the "Search" field on the left side of every page. This will take you to a search results page displaying options that match your search term.
Buy
a product? It is very easy to buy products at WatchCases.com. All you have to do, is find the product you wish to buy and click on the Add to Cart? button in the lower-right corner of that page. This will take you to the Shopping Cart? page where you can complete the order, cancel the order, view all your items for purchase, or simply keep shopping. If you have trouble simply call our toll free number 800-525-6456 and tell us you are having difficulties and we can take the order by phone. Some helpful points in general please know you can Click our logo to return to our home page from any page. Click the cart icon to return to the shopping cart from any page. Click the pictures of the products to see a larger/different view each time.
What is a Shopping Cart?
Just like a real world shopping cart, our online Shopping Cart is where you place all the items you'd like to buy. Click the "Buy Now" button for any item
you'd like to order, and it will appear in your cart. The "cart" is a separate
page that displays everything you've selected. At anytime from any page, you can
easily view the contents of your cart by clicking on the "View Cart" link at the
left of every page. When you're ready to place your order, simply click on the
"Checkout" button on your Shopping Cart page.
If you desire more information than is shown or have any questions
regarding a product, feel free to
email us or call us toll-free at
1-800-525-6456 (M-F 10-4 EST).
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What is your Return Policy?
• We give you a 30 day window, to receive the item, check it out and keep or return it.
• All sales final at 30 days. The day you place the order is Day #1.
• We refund or credit the original credit card for the cost of the item only, not shipping charges, and not handling charges.
• Valid Return Authorization Number: RA # is required for all returns. Also called RMA. Return Merchandise Authorization Number: An RMA must be requested/issued via email or fax using your original receipt to make the request. RMA expires within 7 days of issue date. We must receive return tracking before the 7 days expires or a new RMA is required. Late returns are not accepted and will not be credited.
• In Store Credit is another option if customer prefers and the only option for late return requests or late returns. No Exceptions!
• You must return undamaged like new purchase within 30 days of the order date.
• RMA is required on returns and must be requested by day 23.
• We credit your original credit card or Pay Pal if ordered through the Pay Pal system. For AUTHORIZED on time undamaged returns of new unused items.
• Only the actual credit card holder may arrange for returns.
• We do not refund handling fees or costs. (Including but not limited to, gift wrap charges, express processing charges, cost of packaging, and any other handling charges.)
• 30 day window does not apply and refunds will not apply for items marked, as Clearance Items, or Open Box or Special Order Items or Such Items. Such Items have a 7 day return window. You have a 7 day inspection from the date of delivery.
• We do not pay for return shipping charges under any circumstances. We deduct all costs of outbound shipping and handling from any refund credits.
• Your credit will always be less than the original amount charged on the card to account for shipping and handling charges.
• Return Handling Fee. 10% Return Handling Fee is charged on all returns and exchanges.
• One exchange per order. You may not exchange an exchange without paying a 10% restocking fee.
• Calculation of Return Handling Fee: The Fee is 10% of the total charge made on the credit card (less any item or items not being returned).(We may waive the fee on exchanges of equal or greater value. There is no fee associated with exchange for a more expensive item, aside from the cost of the item and shipping.) This amount is set aside for customer as an "In Store Credit" to allow for and encourage future purchases.
• A 5% Restocking Fee may be charged if all of our return procedures are not followed precisely. The 5% fee is waived, if all of our return procedures are followed and the return procedure is handled via email and not via telephone.
• We offer a Special Extended Christmas Gift Return Window. (Subject to change at anytime.) Request for an extension must be made in advance on the order form and late return fees may apply. Extension only applies to single item purchases made prior to the Holiday Rush, between the dates of November 10th and December 10th. Emailed Request for return RMA must be made by January 10th with actual item being returned no later than January 24th. However RMA expires in 7 days and we must receive UPS tracking number within that time frame. Late returns typically are not accepted and or are charged late fees of 1% for each day late. (This promotion does not apply to returns of mutliple items, wholesale and multiple returns are not included in this promotion.)
• Late Returns are not accepted.
• Late Return Requests are not accepted.
• Late Fee: 1% per day late fee. Our late fee is 1% of the total cost of purchase, including shipping and handling.
• Late Fee. Should an item be received by us after 30 days or after RMA expiration of 7 days due to extenuating circumstances we may at our sole discretion either return the item to the sender or impose a LATE FEE of 1% of the entire order per day late. If we receive an item on the 31st day the late fee is 1%. If we receive an item on the 33 day the Late Fee is 3%. An item returned on the 37th day (counting order date as day #1) would have a 7% fee added. Late Fees are added to the normal Return Handling Fee and Restocking Charges and these amounts will be deducted from any credit as an "IN STORE CREDIT" good toward any merchandise we sell, but not good on shipping or handling charges.
• IN STORE CREDIT: Expires 120 days from date credited.
• Customer assumes full responsibility for safe return of items and should insure for full retail value and track the delivery.
• A signature must be required and is your proof of return date. WatchCases.com does not assume any responsibility for returns and will not credit items we do not receive and sign for.
• Nor will credit be issued for non working or damaged returns. Damaged items will be not be credited. The only remedy exchanged for the exact same item. NO EXCEPTIONS!
• No RMA no Refund! NO EXCEPTIONS!
• RMA expires 7 days after it is issued. Late RMA returns result in "in store credit" only. Late returns will not receive credit card refunds and are typically not accepted. We must receive an email with actual and accurate trackingof the item being returned before the 7 day window expires, or we must actually receive the item itself with a signature required UPS delivery within the time limits of our return policy.
• Return policy for single item returns and multiple item returns is slightly different. We expect that you are buying an item you expect to keep and our fee structure is designed to encourage you to keep the items you buy from us, unless they truly do not work out.
• WatchCases.com decision is final in all return disputes.
• We reserve the right to change our policies at anytime.
• You must email a RMA request no more than 7 days in advance of your shipping the item back to us.
• Our return policy does not apply to items sold "As Is" or marked Clearance, Close Out or Open Box etc . Such items are clearly marked and have a shorter return window.
• This refund policy applies to single item returns, not multiple returns. The policy is slightly more restrictive for multiple returns. What is your Return Policy For Multiple Returns? We sell at retail.
• Any Manufacturers Warranty applies for winders on defective warrantied items and at 30 days. All warranty related claims must be made with the manufacturer for defective merchandise. We do not make the winders and can not be responsible for their warranty.
• Returns accepted only on unused merchandises. Returns must be in "like new condition" with all original packaging and paperwork. Defective or Damaged Items will be exchanged for the exact same item and not refunded. No exceptions.
• Free Shipping Promotions or reduced Shipping Promotions. If customer received any promotional shipping discounts, such discounts are voided and our shipping costs are subtracted from any return credit. Shipping Fees will be determined by our actual expenses incurred to ship the item, including handling fees when applicable. We will not send proof of such fees, we will simply deduct the amount from the refund credit.
• We will gladly give exchanges on defective goods. In the unlikely event of an item being defective or damaged, the only remedy is an exchange of the item for another of the exact same item. No refunds on damaged goods. No refunds on defective goods, we gladly exchange the item for the same item no substitutions. (Handling Fee is waived on exchange for same item.)
• We are not Wholesalers and we are not set up to accept high volumes of returns. Our returns are few and far between. We want you to buy things you expect to keep, however we understand sometimes things do not work out.
However online auction sites have forced us to implement a mutliple return policy to stem return fraud and abuse.
• Multiple Returns are 2 or more items returned by the same customer in the same 30 day period. See above for our standard single item return policy.
• We reserve the right to refuse to accept multiple returns, though typically we will accept a multiple return we will charge a penalty fee for the multiple return, whereas a single return does not incur this same fee.
• If an RMA is issued for a mutliple return it will incur a 25% restocking fee. Note, only the second and third (etc...) returned item would incur the fee, a single return goes by our single return policy.
• Multiple returns are defined as 2 or more items returned within a 30 day window by the same customer. Winders with AC adapters are not considered multiple returns. Two identical or different Winders or 'watch jewelry boxes' or any such combination would be a multiple return, but an adapter for such an item would not. 2 of the same watch box or 2 different watch boxes, the second returned item (or the most expensive item if both are returned) is what the return fee will be based on for the restocking charge. This can be one order or 2 orders, the more restrictive return policy applies to any second item sent back to us within the same 30 day period. Multiple returns by the same customer in the same 30 day window may not be accepted depending on circumstances. Why? Due to unscrupulous auction site resellers we have to enforce this restriction. We have found legitimate retail customers rarely return multiple items. We are not a whole saler, however some "bad apples"
have forced us to set up a multiple return policy. Our sincere apology for this complication. If you can not decide on an item call and talk to us about it, we will help you find the right item.
• Our basic return policies & procedures apply to multiple returns if accepted but the refunded amount will differ; an additional restocking fee apples. We do not agree to accept more than one return from any one customer in the same 30 day period. Multiple returns must be given approval and may be refused. If we do agree to accept the multiple return we will charge a 25% restocking fee on the 2nd, 3rd, 4th etc return by same customer in the same 30 day window.
• We are not wholesalers. We are a small business and can not support the level of returns that a company like Lands' End can support. We are not a giant retailer. Returned Items can not be sold as new and therefore a more liberal return policy would be prohibitively expensive. Thank you for your understanding. We want you to be able to try an item. We give advice to help you make a decision so you do not have to look at and touch and hold every model to make a decision.
• If accepted multiple returns will always incur a restocking fee and are absolutely limited to a 30 day return window (no exceptions, no extensions). Any second item returned within the same 30 days to WatchCases.com by the same customer will incur restocking fees of up to 25% of the entire purchase price including shipping/handling. This fee only applies to multiple returns.
• If 2 items are returned in the same 30 day window, only the second item will incur the restocking fee. If both items are returned at the same time the more expensive item will incur the fee. (If 3 items are returned only the second and third items are charged the additional restocking fee. If returned at the same time the fee applies to the 2 most expensive items.)
---------------------------------------------------------------------------------------------------------------------- What if I want to return my order?
• Send us an email reply to your original receipt email and request an RMA when you are ready to return the item.
• We will email back an RMA along with complete directions & return address for returning your item.
(Please do not call for an RMA. Telephone calls for RMA will result in an additional 5% fee.)
• Allow 5-7 business days for us to issue and email your Return Authorization Number. Over the Holiday Period in December and January expect it to take the full 7 days. Please do not call us before 7 business days have passed.
• Please allow another full 7 businsess days from the receipt of your returned package for us to inspect it and notify you about the amount of your credit. Please do not call us prior to the 7 business day window.
• RMA expires 7 days from Date Issued. RMA is mandatory. No refunds without RMA. No exceptions!
• Return Deadline is 30 days from the order date, RMA request must be requested at least 7 days prior to due date to allow processing time on returns.
Details: • We will respond to RMA request within 7 business days.
• Our office is only open (M-F: 10-4 EST) Therefore an RMA request emailed to us on a Friday at 6 pm will get a reply before Tuesday at 5 pm. (After two days after 2pm EST feel free to call us to ask about RMA issues.)
• Reply to your email confirmation when requesting RMA. Do not alter subject line.
Look for the email confirmation which we sent you the day you placed your order online and hit reply. The subject line looks something like this: Order xxxx from catalog watchcases (Where xxx is your order number a real example: Order 4755 from catalog watchcases, this customers order number is 4755).
• Do not alter the email subject line just hit reply.In the body of the email simply write us a note that you would like an RMA number for a return. (The reason we ask you to not change the email is due to spam. This way we can filter the reply into our in box and it will never end up in SPAM!) We would greatly appreciate if you would tell us why you are returning the item. Since we are not a large company we can not afford expensive market research any thing you care to share with us is greatly appreciated. You are our market research and we appreciate your input, especially when an item fails your needs! Your reason for the return does not matter to us. We want you to be happy. We are not time share salesmen, we will not pressure you. We may offer a substitution to help solve your problem, but we will not pressure you. We simply do not do business like that.
Notes:
• We will gladly accept single item returns and credit the original purchasers’ credit card for undamaged "like new" returned items. • All Sales are final at 30 days. .
• Our return policy does not apply to items purchased that are marked as "Clearance", "Special Order", "Close Outs", "Open Box" or any other such extraordinary sale or promotion. Such items are sold as is.
• Inspect items before signing for them and refuse damaged goods and re-pack with care. We do not give credit for a damaged return(s).
• We will only exchange damaged and defective goods for the exact same item. No exceptions.
Credit Time Line: • Before we issue a credit we visually inspect all items.
• We check the condition and verify serial numbers for Eilux and Orbita winders and all other products with serial numbers to ensure the authenticity of the return.
• Credit is normally made within 7 business days of receipt of the returned item. We will email you the amount.
• We will email the credit notice to you.
• Please be aware your credit card company may take up to 60 days to actually credit your account.
• Feel free to call us if you are worried about the credit and have not heard from us 7 full business days after delivery confirmation.
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For returns do the following:
1.)Email us by replying to your confirmation email it will go to service@watchcases.com. Do not alter the original order confirmation subject line. This will help avoid the email being filtered into SPAM. Any Returns sent back with out our approval and pre-authorizing and issuing an RMA number will not be honored, no credit will be given, no exchange honored, no exceptions. The item will not be returned. You must notify us in writing in advance about returns and ship to the correct address. Notification does not extend the return date! The item must be returned to our place of business within the deadline time frame RMA requests failing to use the original confirmation will incur a restocking fee of an additional 10%. If you email us in the work week we usually respond within 24-48 hours, if we do not respond send us a second notification email and call. Please include your 4 digit watchcases order number in all correspondence. We receive a lot of SPAM and emails not following these rules often are filtered and deleted automatically. The key is to use the original email confirmation and reply. Should you not be able to do that send a note with the subject line saying order xxxx from watchcases. Replace the xxx with your order number.
1. Reply to your order confirmation email and request RMA #. Please allow up to 7 business days for us to reply to RMA requests. We can not reply immediately. (Do not alter subject line, simply hit reply and write us a note. Due to Spam filters it is critical you not alter the subject line!)
2. We will email reply your RMA# and directions for returns. (Please allow 7 business days for replies.)
3. Repack the item in the original boxes plus additional protective peanuts or bubble wrap and address the item exactly as instructed in RMA email. (Or better have it professionally packed at UPS or FedEx. Professional Packing is mandatory if the item is fragile or exceeds $250 value.) (Fragile items are items with any glass parts on or in them.)
4. Within 3 days of you getting the RMA. Go to any UPS,Staples or FedEx Store and ship the item back to us. You must ship it Insured for full retail value with Signature Tracking Required.
5. The Tracking Number must be sent to returns@watchcases.com. On the UPS or FedEx form their is a spot asking for an email address, if you enter your email address and a coma and our address returns@watchcases.com UPS or FedEx will automatically send us the tracking code with the estimate for the delivery date. Otherwise you will need to manually enter it into an email and email it to us at returns@watchcases.com
6. The item must arrive prior to your deadline date. Late returns are not credited. We will inspect the item and if it is received in like new condition we will credit your account less shipping/handling restocking fees. Damaged Returns will not receive credit. WatchCases.com decision is final.
Damaged or Defective items may be exchanged like item for like item, not refunded, not substituted. No exceptions.
Damage claims must be made in writing on the day of delivery. Do not accept any expensive item without first inspecting it for damages. UPS/ Fed Ex must wait for you to inspect though they try not to. You are responsible for the item once it leaves our whare houses. You must keep all packaging material for inspection by the shipper. Failure to keep packaging materials voids UPS/ Fed Ex claims and we will not credit the item nor will we exchange such items.
All claims of damage will be honored only if the Shipper (UPS, FedEx, etc.) assumes responsibility for the damage and pays for the item. The customer must notify the Shipper of the damage and make the claim. Inspect items before signing for them and refuse damaged goods.
Customer is responsible for all shipping charges on returns and exchanges unless we made a mistake and shipped the wrong item and we are correcting our error.
No refunds given on exchanges of damaged goods. Damaged/Defective items must be returned and inspected by Watchcases.com before any exchange is given, Watchcases.com's decision is final on all damage/defective claims. We ship new undamaged goods to customers, we insure shipments and it is critical that the customer follow damage claim procedures, after an item has been accepted and signed for it is the customers responsibility to file a claim with the Shipper. Watchcases.com assumes no responsibility for damaged items if we are not notified immediately and if a damage claim is not filed with the shipper by the customer within a reasonable time frame, usually within 24 hours and in no cases to exceed 5 days.
These issues are to be handled in the same manner as is a damage claim. We must be notified immediately upon receipt of the item of any claim of missing parts or other mechanical issues. Notification of missing parts must occur within 24 hours of receipt of the item and in no case past 7 days. After 30 days the only remedy for any defective merchandise is the manufacturers warranty. We do not guarantee products past 30 days. We will assist you with your warranty claim if we can, but we do not assume responsibility past 30 days. Items returned with missing parts or paperwork are not acceptable for refund and the only remedy for missing parts, or damage claims is an exchange for the exact same item. The customer is responsible for all shipping costs related to returns of any kind, with the exception of us shipping the wrong item. We will gladly replace an item claimed to be damaged or defective within our guarantee period, however we will not issue refunds for such claims. Refunds will not be issued on items returned without a valid return RMA and refunds will not be issued for items returned in less than perfect condition. We will not send items back if you send them without pre-authorization. One exchange will be made for any claim of damages, missing parts or non functioning products. Mechanical issues will be referred to the manufacturers agent and the item will be either repaired or replaced at the manufacturers discretion. We will not guarantee which course of action will be taken. Such mechanical issues are extremely rare, we discontinued the winder brands which proved unreliable. We strive to make the shopping experience a pleasant one. However, WatchCases.com is a small company and does not warrant items beyond 30 days for any reason.
What is your Guarantee Period?
Our Guarantee Period is typically 30 days of the order date. Not 30 days from the delivery date. Our guarantee is 30 days from the order date, please understand our return window, and do not assume it is longer. Any Manufacturers Warranty applies at 30 days for winders. We do offer a Special Extended Returns on Christmas Gifts over the "Christmas Holiday Gift Season". You must go to this page and add this item to your order form and we will exted your window for returns of Christmas Gift items otherwise: "ALL SALES FINAL AT 30 DAYS FROM THE ORDER DATE." The Extended Window is not automatic, your order form must show the promotion at the time of the order. All returns must be received in this time frame, not just requested in this time frame.
We must receive the item within that time frame. The proof of this will be your UPS/FedEx tracking with delivery signature required. Our Guaranteed Period is from the order date, counting the order date as day one. We will accept like new returns and issue credit on the original credit card up to 30 days of the order date. Credit will be given for the price of the item less any shipping/handling or rush processing fees.
Our Guarantee Period is up to 30 days from your order date. Counting the day the order is placed as day one. (Example: If we get an item back with a valid RMA # on February 2nd that was ordered on January 2nd Thirty two days have actually elapsed and the item is past due. Please mark you calendar. We may at our discretion issue an in store credit on items returned slightly past due. Or we may charge a restocking fee of 3% a day for each day after the first 30 days to a maximum of 33 days past due.
We offer a Special Extended Gift RMA Window over the "Christmas Holiday Gift Season". This option must be mentioned in writing at the time of purchase on the order form itself, not in followup email. We want people to purchase early on the Holidays and we therefore offer this incentive. Shop Early between November 10 and December 10 and we will give you extra time to make sure he likes his gift! Later purchases are subject to our normal 30 day return policy as are items purchased with no mention of this extension.
1.)Print your Receipt and slip it inside the UPS return box, on top of the item box. (The email confirmation we sent you when you placed your order with us is your receipt.) You must include it just inside the lid of the UPS box so that the person who receives the item will be able to know whose item it is, when it was ordered and what the item is. Please write a note on this receipt detailing your expectations. In other words tell us if you want a refund or exchange and please detail the reason for the return.
2.)Insure the item and Adequately re-package (by UPS standards) the item insert all package materials, warranty cards and advertisement inserts etc. Repack the item using the original exterior packing material write the RMA on the exterior box. "RMA-WATCHCASES-XXXX.ZZZZZ". (It is advisable that you return items wrapped with additional bubble wrap around the gift box for added protection. On expensive fragile items we recommend you have a UPS store repackage the item for you. You are responsible for the item until we have confirmed with you the satisfactory return of the item. Acceptance of the UPS delivery does not imply acceptance, the item must upon inspection be undamaged? and in Like new condition. Damaged/Defective items will not receive credit. No exceptions.)
3.) Address the package exactly as you are told in the RMA email you receive from us. It is most critical that the 8-10 digit RMA # appear immediately after our company name in the ship to name for UPS. Like this: WATCHCASES-RMA-XXXX-ZZZZZ in the name field of the address.
4.) Return to us via UPS Insured for full retail. Insure for the full retail value. Do not ship via US mail, you must use UPS (or Fed Ex) not US Mail and you must send us the tracking number. (Our experience with US Mail is tracking is not reliable and so we will not honor returns sent using US Mail. They do great with letters, but we are not impressed with packages, sorry!)
5.) Require Signature Confirmation. Sometimes we have items shipped to alternate facilities and not to our main office in such cases the item can easily be lost. Signature Requirement is for your protection! We will not give credit for items without signature delivery verification. (Failure to comply may result in no credit.)
6.) Email the package tracking number to us at returns@watchcases.com. Send tracking the same day you ship the package. Both UPS and FedEx have a place on their forms for entering email address, simple add ours to yours, with a comma separating the email addresses. Or do it manually from home. Remember Tracking is required failure to require a signature and track the package will result in the 5% Return Fee not being waived. Due to our small company size this simple thing really helps us greatly! Full Refund Credit will not be given if items are sent back with out providing us with a UPS tracking number in advance of receipt or if item is received back damaged or defective in anyway. (Additional bubble wrap/peanuts is advisable, some customers fail to wrap things adequately and are charged for the damages which result. Newspaper alone is not sufficient padding!) Full Refund Credits will not be issued if these instructions are not followed. Failure to send a tracking number in a timely manner will result in Return handling charges of 5% not being waived. Please insure the item, insurance is cheap! Would you risk $300 for a mere $2? Because failing to insure means this is what you are doing.
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* We reserve the right to change our policies at any time.
* WatchCases.com decision is final.
*WatchCases is not responsible for items once they are in transit.
LATE RECEPTION OF VALID RMA.
* Claims like "watchcases.com never answered my RMA email requests" are not valid. Call us if we do not reply in 2 working days. Extensions will not be given on RMA requests or returns.
* Under no circumstances will we issue refund credit for returns received after the deadlines detailed in our return policy or here.
* Note: Guarantee is from the order date, not the delivery date, please keep this in mind when ordering/returning items. Our return facility is approximately 3 working days from the East Coast and 5-6 working days from the West Coast using UPS Ground. Please allow return shipping time.
* We may at our sole discretion accept an item arriving late (past 30 days) if there are extenuating circumstances and if the RMA# was requested & granted before the expiration date. However full credit will not apply a restocking fee will be applied or “IN STORE CREDIT” will be given.
* Late requests for returns if approved however will only be given IN STORE CREDIT. We typically do not honor late return requests, but if there are extenuating circumstances we might. We may at our sole discretion agree to grant customer an IN STORE CREDIT, but in no circumstances will a refund be given for late returns.
Requesting the return after 30 days but before 60 days. We will not offer any solution past 60 days. No exceptions. All sales final at 30 days, no refund or in store credit at 60 days.
* We may at our sole discretion agree to accept delivery of a valid RMA received after the normal 30 day return period but not in excess of 60 days. We will offer the customer the choice of one of the following :
1. IN STORE CREDIT for the item cost less shipping/handling fees. (Instore Credit Valid for 180 days from order date.)
2. REFUND LATE FEE: If an item is returned with a Valid RMA but delivery is after the 30 day window a restocking fee will apply of up to 5% a day late….so if the item arrives 2 days late a restocking fee of 10% will be deducted, 3 days late would be a 15% deduction and 20 days late would result in a restocking fee of 100%. Re-stocking fee is a percent of the total charges for the initial item plus shipping. (Shipping Charges are never refunded and you are responsible for the return charges.)
* How do I redeem in store credit?
Call us M-F toll free during East Coast Business hours, place your order and we will apply a coupon credit up to the “IN STORE CREDIT” amount, (shipping charges will apply) or if the coupon does not work we will enter the sale and authorize your credit card for the full amount for the new item and manually apply the appropriate IN STORE CREDIT, your credit card will only be charged for the shipping and any difference in price from the cost of the replacement item and the CREDITED amount. We will call you back and email you the manually adjusted amount. Instore Credits must be used by the same customer and same credit card as originally issued, transfering credits is not allowed. You may ship to an alternate address however.
New items purchased with “In store credit” will have 30 day exchange right, but no additional refund rights will apply. The “IN STORE CREDIT” will only be delivered to the customers billing address alternate addresses will not be accepted. Shipping charges may not be deducted from the Credit. Shipping charges will be additional. Items will not be eligible for Free Shipping Promotions. Credit is not transferable. You can purchase and item for someone, but it must be in your name shipped to your address.
WatchCases reserves the right to refuse to Apply “IN STORE CREDITS” in the event of a dispute our decision on the matter is final.
DAMAGED ITEMS:
* Exchanges on Damaged Items are at our sole discretion and may be declined by us. If you wait days to notify us of a damaged item we will not honor an exchange. Items are inspected prior to shipping and are shipped free of defects. We expect you to physically completely open any item you receive and examine the item itself the day you receive it, especially in the case of fragile glass topped cases.
* WatchCases.com and our affiliate companies determine if the item can be returned to good inventory, our decision is final . We will not send "proof" of damages on returns, nor will we send the item back to the customer.
* We will only exchange a damaged or defective item for the same exact item. Damaged claims when you receive an item must be made immediately, both via email and telephone. Customer must notify UPS immediately and file the claim.
* We will not accept a damaged or defective item for return credit. Damaged items will result in a charge to the receiver unless UPS assumes the responsibility for the damage and pays the insurance claim. Therefore, it is imperative if you notice the slightest damage to the shipping box that you point it out to the UPS driver and or contact UPS immediately and explain to them the item was damaged in shipping.
* You the customer can better influence UPS in person to assume responsibility for damages than we can on the telephone and it is in your interest to do so should damage occur in transit.
*WatchCases is not responsible for items once they are in transit.
* If however UPS assumes responsibility for damage we will of course issue you a 100% refund, including shipping charges!
* Do not sign for damaged items! Refuse and write damaged in transit and get a copy of the note. Always save the exterior shipping box and all packaging materials. UPS looks for damage to the exterior box and rarely assumes responsibility. Unless the customer points out damages. If the box is even slightly damaged point it out. Despite insurance charges paid, claims often are denied, unless the customer makes the case on the shipper’s behalf.
* The claim is made by UPS that the customer damaged the item and not them.
* Prior to shipping WatchCases.com inspects every item and then packages and ships each unit very carefully, however occasionally damage does occur. We may exchange damaged items for an exchange of like kind merchandise, but not for a full refund and not for a substitute item.
* The maximum cash refund for items returned but not in “LIKE NEW” condition 40% of the retail or sale price. This would be an item returned without directions sheet or with a torn gift box etc…Items returned with out complete packaging are damaged are not “like new? and are not re-saleable. Items returned with incomplete shipping materials will be refunded a maximum of 40% of the items sale price.
* If the shipping box you receive is damaged check the contents immediately and if the item is damaged please call us immediately and alert the shipper as soon as you discover damage! (Within 24 hours of receipt!)Do not sign for merchandise until you have inspected it, both package and contents.UPS & FedEx must wait for your inspection. The best option is to have UPS return and pick up the item and all package materials.
* If you sign for the item we assume you have inspected the item and later claims of damages we will assume happened while the product was in your possession. This applies to items purchased as gifts as well as for ones self. Failure to notify us in writing about damages within 24 hours of receiving your item may result in your being charged for the damaged item. Please note our shipping and handling costs are non-refundable.
* We will not honor refunds/exchanges or replacements on damage claims if not made on the day the item is received, no exceptions. You must notify us in writing. A claimed telephone call does not constitute proof of notification.
* Our decision on charges is final and we will not send "proof". We feel our charges are reasonable, however we will not engage in a debate over what should/should not have been charged for shipping and handling, thank you for understanding.
* Orders received damaged in any way will not be credited nor will they be returned to the sender. You therefore need to insure the item you return and also you need to make sure we receive the item before the Guaranteed Period expires.
* Returns mailed to an incorrect address may be refused or simply not acknowledged. We are not responsible for items returned to EFS or to any manufacturers without our prior approval (RMA#) in writing.
* Save all exterior-shipping materials to ease the return process and guarantee adequate protection of the item! Failure to save the original materials will result in charges. (That is the original UPS box and the protection bubble wrap etc. Some customers attempt to return items in too small of a box with out adequate protection.) We may accept a return using a new exterior box if it is adequately wrapped. But it must be protected with bubble wrap and peanuts, not newspaper! The item should be packed snug allowing no movement inside the box and have at least 1 inch protection on all 6 sides. Open the item carefully keeping in mind the possibility you may need to return an item should it displease you in some manner. We must physically receive the item back in "like new" and undamaged condition before we will send out a replacement or issue a credit.
* Should you need a replacement sooner, we can process it as a separate order and we will credit your card as soon as the first item is accepted by us. Refunds are issued only for non-damaged items. Exchange of like items for all other issues.
* Note the only exception: If an item is damaged in transit and UPS assumes responsibility for damages and reimburses us (or our agent) we will of course issue you a 100% refund for the item or replace the item! But only if UPS assumes full responsibility.* Refunds are never issued for any claims of non-delivery of goods. Buyer assumes full responsibility for receiving shipment of goods. We track shipments and require signature on most shipments. You must provide a secure location for receiving goods. We may at our sole discretion replace an undelivered item if the written claim is made in a timely manner, within 24 hours of the actual delivery time according to tracking information, no exceptions. We email tracking #’s, the day we ship items.
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What if I have a problem while placing an order online?
Occasionally you may experience some bumps in your shopping experience. If
you're not sure about what to do next to complete your order, try going to your
Shopping Cart to re-orientate you click “View Cart button on left side of every page. You may need to scroll down to see it. In most cases, you'll get back on track
and easily complete your order. If you continue to have trouble with your order,
please call us toll-free at 1-800-525-6456 (M-F 10-4 EST) and we will be glad to
take your order over the phone.
Can I make changes to my order after it's been submitted?
We are happy to attempt to cancel or change an order, but we cannot do so once it has processed or shipped. We do not guarantee we will be able to stop orders from shipping. If we ship it you will be charged for the round trip regardless of efforts you make to cancel. Orders cancelled but not shipped may have discount fees deducted from refunds. UPS charges us the same both ways on shipping. Credit will not be given for S/H charges for cancelled orders we have shipped! In the event you cancel an order but it has shipped you must refuse to accept the order when you receive it. We will credit the cost of the item as a refund only upon our receiving it back in "like new" unopened condition. We will not refund shipping charges we incurred due to your placing the order, we may also charge a 3.5% processing fee to cover the charges our credit card processor charges us. If you would like us to cancel or change an order, you must call us toll-free at 1-800-525-6456 and as a backup email us in the event you get voicemail. DO NOT SIMPLY SEND AN EMAIL! Order processing and email are not connected and an email will not guarantee the canceling of an order. Please call (M-F 10-4 EST). send us an e-mailand we
will do our best to accommodate you.
What are my payment options?
We accept the following US issued credit cards: American Express, Visa, MasterCard, Discover, Diner's Club, and JBC and
bank debit-cards bearing the Visa or MasterCard logo. Please note all our prices are in U.S. Dollars.
Sorry, we do not accept checks or money orders. Please note: We try not to bill your card until we confirm inventory and shipping availability. However we do bill before shipment. In cases where we drop ship the item we bill when we submit the item to our drop shipper. We do not ship orders first and bill later. All orders must be paid for prior to shipping. All credit card information must clear prior to shipment.
Will I be charged sales tax?
We must collect a 4.5% sales tax for all shipments going to Virginia. Shipments
to any other states will not incur sales tax unless the law changes. Some states are pushing for taxes on internet sales, please send a letter to your congressman and fight this silly idea.
Yes. All private information, including your credit card number is encrypted for your security. Encryption is a process which scrambles information making it unreadable with out the proper codes to translate. (Not every site encrypts data!) We utilize state-of-the-art Secure Socket Layer "SSL"
128-bit encryption to ensure the safety of your shopping experience. We use a Yahoo! Shopping Cart, one of the safest and most secure available. We also have a policy of prosecuting all internet fraud to the fullest extent of the law, thereby deterring criminals from even thinking about attempting to steal and use credit card data online. We know we will not stop crime, but we want you to feel secure shopping with us.
Standard shipping is $11.95 or FREE with coupon. (Free only with coupon on a minimum $100 item not including shipping charges or taxes.). Standard shipping does not process immediately. Allow 3 weeks delivery time. All other Shipping Options are calculated Based on weight, volume & destination. Charges are shown before you finalize your purchase however!
UPS Ground
3-Day
Express
2-Day
Express
UPN: Overnight Next Day
Based on weight, volume & destination.
Based on weight, volume & destination.
Based on weight, volume & destination.
Based on weight volume & destination.
* Allow up to 2 days for processing. Orders placed after 11:00 AM EST will not be be processed until the following business day at the earliest. Ground shipping is not available for Shipments to Puerto Rico, Alaska or Hawaii (Shipping times not guaranteed to PR,AK or HI.) Choose USPS priority mail or UPS 2 day or UPS Next Day Air Saver. UPS delivery time rules apply to these areas, since UPS frequently will not guarantee Next Day Delivery to these areas I suggest using USPS Priority Mail. Please call Customer Service at 800-525-6456 for rates, or provide a daytime call back number some localities have premium rates. ( Alaska is about $20 more for each option, and Hawaii about $10 additional)Delivery time for AK, HI and PR based on standard UPS rules, add 1 day. ** Note very large winders (4 or larger) incur additional shipping charges. These items must be quoted individually.
TO AVOID CREDIT CARD CONFIRMATION DELAYS OR ORDER CANCELATIONS: Make sure your bill to phone # & address are up to date with your credit card company.YOU MUST USE YOUR ACTUAL BILL TO PHONE # & ADDRESS, OTHERWISE ORDERS WILL BE DELAYED. Note you or your designee must be present to receive and sign for all shipments. .
Standard Ground Delivery about 1 week depending on location.
UPS Ground (East Coast typically within 2-4 days after we ship. Florida and Maine are 4 days.)
UPS 3 Day Select (3 Days after we ship total shipping time usually within 4 working days.)
UPS 2 Day Air (2 Days after we ship, total shipping time usually within 3 working days in US48. Add 1 day for AK,HI,and PR) You must choose either 2 day or next day for AK,HI, PR. However add a day to delivery times.
UPS Next Day Air Saver (Delivery in 1 day after we ship Total shipping time usually within 2 business days in US48. Add 1 day to AK, HI, and PR). Sorry we can not guarantee delivery time to these locations, UPS rules apply. You must choose 2 day or next day for AK, HI, PR, but understand their shipping time lines apply and we can not control them.
Some guidelines for minimum expected shipping times:
Orders must be manually processed before shipping, they do not automatically go out when you place an internet order, so look at a calendar and add 2 days to the option you are selecting for shipping. We will not guarantee an item will arrive by your deadline date if you choose the wrong shipping method. If you give us a deadline date and the shipping option gets it there late and you return the item you will be charged the full amount for shipping. We try to catch these errors but we assume you have ordered the appropriate shipping time since we have detailed things so completely below. Call us if you are unsure. We do guarantee if you order an item for 2 day shipping that UPS rules will apply and they guarantee it will arrive 2 days after it ships, unless you are in a rural non-guaranteed area. Read processing times carefully and call us if you’re unsure. (Do not count weekends and US Holidays. (note: If banks are closed so are UPS, FedEx & USPS.)
UPS Next Day Air: Overnight. On NEXT DAY Orders. If ordered before 11:00 AM EST it should be processed that day and arrive the following day in the afternoon. So if you order it Friday at 11:00 AM EST you can expect delivery Monday around Noon. No Saturday delivery. (US48, AK, HI, PR add a day) If ordered later at 11:01 AM EST on Friday you can expect it 2 business days later or Tuesday. Note: we strive to process orders same day. But during the busy Holiday Season's 2 day processing is standard. Call us to check.
credit card approval and
address verification must be received prior to processing
Express orders received
after 11 AM EST will not be processed until the following business day
deliveries are made Monday
through Friday (holidays excluded)
extreme weather conditions
or rural addresses can delay Express delivery. Note you or your designee must be present to receive shipments. You may therefore choose to ship to your work. However you must include business name and other information for accurate delivery, if you are in a large facility and UPS can not locate you they will return the shipment and you will be charged for this return. If UPS must adjust an incorrect address you will also be charged $20, so please use a complete and accurate address. (Please choose commercial shipping options for regular non-residential business offices.) Shipping fee refunds will not be given for late shipments if a timely attempt is made and no one is present at the time of the first delivery attempt. If it is a gift simply tell the receiver to expect a delivery on the day in question.
If you select Standard shipping as your shipping option and live in the continental U.S. (US48), your order will usually arrive within 7 to 10 business days once the
order has been processed and shipped. Note Free Shipping and Standard Shipping orders are processed 10 business days after received. UPS Ground ($15.99) is processed that day (within 24 hours)or the next business day. Please be aware that it usually takes 1-2 business days to process an order. Standard processing time is 2 days during Holiday Seasons. We do expedite processing and shipping for express shipping options for a small fee.
If you indicate a delivery deadline this fee will be added. (NEXT DAY AIR AND 2nd DAY) If received by 11AM EST orders can sometimes ship the day received (Holidays excluded). Typically orders are placed on hold until the credit card information clears and inventory and shipping is verified then the order is removed from hold, processed, and then the item is shipped. This can easily take up to a week with a problem order due to credit card or shipping information problems. We can only verify card information during business hours (M-F 10-4 EST) excluding holidays. If we cannot reach the customer this causes delays, therefore it is critical you provide us with a daytime phone number.
Yes, but only if you choose The United States Postal Service (USPS) as you shipper, that is? Ground? shipping option or USPS priority mail. Our other Express Delivery options are not available for orders shipping to US PO boxes or US Military Addresses. If you choose other options we will change the shipping to United States Postal Service Shipping and adjust charges accordingly.
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If you order an item and receive a tracking number it will list the expected delivery date if the item does not arrive by 5 p.m. that day you should both call and email us immediately. Do not wait a few days before notifying us. It is your responsibility to insure a safe delivery area. We will gladly ship to an alternate address you chose, however you must insure the delivery goes well on your end and is to a safe are. Inform co-workers and receiving departments in advance. However if an item is delivered by UPS and UPS does not assume responsibility for the loss we will not reimburse the customer. We will not ship a replacement item. If UPS admits to fault and reimburses us we will send a replacement item to the customer, we will not issue a refund credit. The replacement will be sent after UPS reimburses us.
A back-ordered item is an item we temporarily do not have in stock, but are
awaiting delivery from the manufacturer. If your order includes a back-ordered
item, Customer Service will contact you to discuss your options. If we are unable to reach you, the backordered item will be placed on hold. If you ordered multiple items we will ship the ones in stock and talk with you about the backorder when we are able to reach you.
How can I suggest new products or services?
We're very interested to hear what additional products or services you'd like us
to offer. If you have any suggestions or comments, please email us or
call toll-free at 1-800-525-6456 (M-F 10-4 EST).
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We're constantly interested in improving our website and appreciate any
suggestions you can offer. We also appreciate positive feedback. Please fill out shopping surveys and rate our service if you have the opportunity. Also feel free to email us. Direct your comments to us via email.
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We want to make sure you have an enjoyable visit at WatchCases.com. For
more information or help about any subject, get in touch with us via email
or by calling toll-free at 1-800-525-6456 (M-F 9-5 EST).
Most customers are pleasantly surprised. In fact we have a 5 star rating with Yahoo for customer service. We might make a mistake, but we will make it right! Here are 3 customer feed back responses. In their own words: 1.)"Truly a customer service organization. Personal attention to detail and customer satisfaction beyond expectations. I would never hesitate to recommend WatchCases.com to anyone!? ”The fact that they pay freight is awesome. Most sites offer good prices then stick you for freight, which makes me not order. The product was awesome and arrived in less time than expected.. Thank you all." 3.)"Donald Geib, President of Watchcases, went above and beyond in filling my order in time for Xmas! The case is beautiful and my fiancé? loves it. I will be using them for years to come." Read more...
Is online ordering really secure?
Shopping online with WatchCases.com is very secure. We encrypt credit card
numbers and all personal information you submit when ordering, so it is
unreadable in transit over the Internet. We utilize state-of-the-art "SSL"
online encryption to ensure the safety of your shopping experience. When you get to a secure page on the bottom left corner (if you are using an Explorer Browser) you will see a picture icon of a locked lock. If unlocked it is not a secure page. Sometimes your computer will warn you that you are going to a page with both secure and insecure items, do not worry about this as long as the icon appears. Another easy check on security is in the top of the page in the browser window/the address bar, you will see https:// and the companies URL. Normally it is only http://. The https:// means it is secure.
No. No, we do not sell your contact information, we value our privacy and we assume that you value your privacy too. To learn more please read our
Privacy Page.
Yes. We know that you value your security and prosecution of criminals is the only way to insure everyone's security. To learn more please read our
Privacy Page.
We will exchange any imperfect item for the same item, we can not make refunds on damaged or defective items but we will gladly replace like item for like item.
(FAQ) Page with all details of our policies and procedures).
I have based my business and pricing practices on a trivial moment in my life which stuck with me. I had just graduated from college and I was shopping for my first real world suit. I was in the dressing room in the Young Men's Shop in Indiana Pennsylvania, and looking at the price tag of an Italian suit, thinking it was way over priced. I looked up and read a yellowing tag taped in the dressing room, it read.
"There is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey."John Ruskin (1819 - 1900) Economist...I bought the suit. Since then I have maintained that simple guiding philosophy and it has served me well. I strive to deliver value, not simply low prices.
"The price is what you pay; the value is what you receive." Author Unknown.
If you seek value then we are your store. We promise:
See the Google Directory Listings under Watch Accessories and read what other yahoo shopping customers have said about WatchCases.com.
Questions? Call from 10am - 4pm EST or use our online email form. We will answer during normal east coast business hours.
