What is a Shopping Cart?
How do I search for or buy a product?
How can I get more information on a particular product?
What if I have a problem while placing an order online?
Can I make changes to my order or cancel it after its been submitted?
What do other customers say about your customer service?

Returns

What is your Cancellation Policy?
What is your Return Policy?
What is your International Sales Return Policy?
What is your Guarantee Period?
What if I want to return my order?
How do I handle a damaged or defective item?
How do I handle a non functioning item?
How do I prepare the items to be returned?
What is your Return Policy For Multiple Returns?
What is your policy on special circumstances and other details?

Payment

What are my payment options?
Will I be charged sales tax?
Is it safe to use my credit card at WatchCases.com?

Shipping

How much will I be charged for shipping?
How long will it take to receive my order?
Can I receive shipments at international addresses?
Do you ship to US PO Boxes or US Military Addresses?
What happens with lost/stolen deliveries?
What are back-orders?

Feedback

How can I suggest new products or categories?
How can I make a suggestion about the web site
How can I get more help?
What do other customers say about your customer service?

Privacy & Security

Is online ordering really secure?
Do you sell my name, email, or postal address with other companies?
Do you prosecute fraudulent orders?

ANSWERS TO FAQ'S

• At the left of every page there are links to our product categories. Clicking on these links will take you to the main page for that category or explanation page. Clicking on the WatchCases.com Logo at the top of any page will bring you back to our home page. There are also links at the bottom of every page.
• You can also use our "Search" feature by entering a search term in the "Search" field on the left side of every page. This will take you to a search results page displaying options that match your search term.
  
  Back to top.

Buy a product?

It is very easy to buy products at WatchCases.com. All you have to do, is find the product you wish to buy and click on the Add to Cart? button in the lower-right corner of that page. This will take you to the Shopping Cart? page where you can complete the order, cancel the order before sending it in, view all your items for purchase, or simply keep shopping. (Note after you send the order you will not be able to cancel the order.)If you have trouble simply call us work days between the hours of 9AM to 4PM Monday through Friday. We are closed on Saturday and Sunday and all Holidays observed by UPS. Our toll free order number 800-525-6456 and tell us you are having difficulties and we can take the order by phone. Some helpful points in general please know you can Click our logo to return to our home page from any page. Click the cart icon to return to the shopping cart from any page. Click the pictures of the products to see a large view each time.

Back to top.


----------------------------------------------------------------------------------------------------------------------


What is a Shopping Cart?

Just like a real world shopping cart, our online Shopping Cart is where you place all the items you'd like to buy. Click the "Buy Now" button for any item you'd like to order, and it will appear in your cart. The "cart" is a separate page that displays everything you've selected. At anytime from any page, you can easily view the contents of your cart by clicking on the "View Cart" link at the left of every page. When you're ready to place your order, simply click on the "Checkout" button on your Shopping Cart page.

Back to top.

----------------------------------------------------------------------------------------------------------------------

How can I get more information on a particular product?

If you desire more information than is shown or have any questions regarding a product, feel free to email us or call us at 1-434-825-4284 (M-F 10-4 EST).

Back to top.


-----------------------------------------------------------

What is your Cancellation Policy? We have a non-Cancelation Policy. Once an order is placed you may not cancel the order without incurring penalty fees. We process orders immediately and therefore we may not be able to cancel the order. Refusal of Delivery of an order will result in your credit card being charged for the round trip shipping and restocking fees. Shipping charges will be our actual expense and may be more than you were charged. Refusing an item is an unauthorized return and subject to a 25% penalty fee. Please contact us if something happens that you need to cancel an order. We will strive to cancel it but can not guarantee cancellation and once we have shipped an item and incurred charges we will pass those costs onto you. This is only fair since it is you who asked us to spend money on shipping and credit card transaction fees on your behalf.

We may ourselves cancel any order we deem as Fraudulent or suspicious or if we do not have the item in stock. All sales are subject to avaialbility and we do not gurantee availability of clearance items, all such items are subject to prior sales.



Back to top.


-----------------------------------------------------------

What is your Return Policy?

All Clearance Items are excluded from 30 Day Return Policy. 30 day Return window only applies to items sold at full retail price, it does not apply to items on sale, close out, clearance or other such price promotions. (Any item marked clearance or special order obviously is but also any item sold for sale price of 25% or more off standard retail price is a clearance item and is not refundable.) Return Policy does not apply to special order items. You have 24 hours to inspect and notify us of dissatisfaction with a clearance item and we will evaluate the return status, however you will not be refunded you will receive in store credit or exchange only. Full Refunds given only on items purchased at full retail price and returned within our time line and unopened in like new condition, any damage or signs of wear will void the refund guarantee of an item.

We give you a 30 day window on Items sold at retail, to return item to us for refund less shipping handling and 10% restocking fee. Allow time for the processing and shipment. It must be in our store by Day 30 or late fees apply plus "In Store Credit" is the only remedy on late returns. We do not as a rule accept late returns and late RMA requests will not be honored.

All sales final at 30 days. The day you place the order is Day #1. RMA request must be made by Day 20.

Return policy does not apply to *Special Sales discounted 20% or more off of our retail price. Such items are sold as final sale and are non-refundable.

We refund or credit the original credit card for the cost of the item only, not shipping charges, and not handling charges.

Valid Return Authorization Number: RA # is required for all returns. Also called RMA. Return Merchandise Authorization Number: An RMA must be requested/issued via email or fax using your original receipt to make the request. RMA request must be made by Day 20 or late fees apply and RMA expires within 7 days of issue date. We must receive return tracking before the 7 days expires or a new RMA is required. Late returns are not accepted and will not be credited.

In Store Credit is another option if customer prefers and the only option for late return requests or late returns. No Exceptions!

You must return undamaged like new purchase before 30 days of the order date. RMA must be requested on or before Day 20 counting the day ordered as day #1.

RMA is required on returns and must be requested by day 20. (This allows us 5 days to reply to the request and 5 days for you to return the item after we send the RMA. RMA's will not be issued before 3 complete days after the email reply request is made and usually it takes 5 days, however in November, December and January it will take the full 7 business days after request is received.

We credit your original credit card or Pay Pal if ordered through the Pay Pal system. For AUTHORIZED on time, unopened, undamaged returns of new unused items.

Only the actual credit card holder may arrange for returns. Penalty Fees apply for not following our do not call rule and for anyone besides the card owner requesting return.

We do not refund handling fees or costs. (Including but not limited to, gift wrap charges, express processing charges, cost of packaging, and any other handling charges.) Customer pays all shipping fees associated with the purchase in all cases the only exception is when we acknowledge the shipment of an incorrect item, if we made a mistake we will pay round trip shipping. We will not pay shipping on damage claims or defective claims customer pays round trip shipping in such instances.

30 day window applies only to items sold at full retail price. 30 Day Return for refund does not apply to Special Order Items, all such items are sold final sale. 30 Day Return for Refund does not apply and refunds will not be given for items marked, as "Clearance" Items, or "Open Box", "Blemished" or any special notation besides new. These Items are sold "As-Is" and have at most a 7 day return for exchange window they are not refundable. You have a 7 day inspection from the date of order placement. Refunds will not be given an exchange or in-store credit is the only remedy for return of a non retail sale item such as an open box, blemish or clearance item etc. No exceptions. Re-stocking fees apply. Special Orders are simply not returnable.

We do not pay for return shipping charges under any circumstances. We deduct all costs of outbound shipping and handling from any refund credits. Even if initially your order does not show a shipping charge it will be calculated and deducted from the refund given.

Your credit will always be less than the original amount charged on the card to account for shipping and handling charges.

Return Handling Fee. 10% Return Handling Fee is charged on all returns and exchanges.

One exchange per order. You may not exchange an exchange without paying a 10% restocking fee.

Calculation of Return Handling Fee: The Fee is 10% of the total charge made on the credit card (less any item or items not being returned).(We may waive the fee on exchanges of equal or greater value. There is no fee associated with exchange for a more expensive item, aside from the cost of the item and shipping.) This amount is set aside for customer as an "In Store Credit" to allow for and encourage future purchases.

A 15% Penalty Fee will be charged if all of our return procedures are not followed precisely. The 15% fee is waived, if all of our return procedures are followed and the return procedure is handled via email and not via telephone. Some procedures are more critical than others and have a different penalty fee. Like requesting RMA by telephone (we do not issue RMA's by phone and if you loose your receipt you will only be issued an instore credit), failure to buy insurance and or send us tracking numbers etc. The customer whose credit card was used to purchase the item must request the RMA via email. IF someone else makes the initial request a penalty will be imposed.

Late Returns are not accepted.

Late Return Requests are not accepted.

Late Fee: 5% per day late fee. Our late fee is 5% of the total cost of purchase, including shipping and handling and restocking fee of 10% of the total cost.

Late Fee. Should an item be received by us after 30 days or after RMA expiration of 7 days due to extenuating circumstances we may at our sole discretion either return the item to the sender or impose a LATE FEE of the larger of 25% of the entire orde or 5% of the entire order total per day late. If we receive an item on the 31st day the late fee is 25%. If we receive an item on the 33 day the Late Fee is 25%. An item returned on the 37th day (counting order date as day #1) would have a 35% fee added. Late Fees are added to the normal Return Handling Fee and Restocking Charges and these amounts will be deducted from any credit as an "IN STORE CREDIT" good toward any merchandise we sell, but not good on shipping or handling charges.

IN STORE CREDIT: Expires 30 days from date credited. This means you need to spend the credit immediately no exceptions.

Customer assumes full responsibility for safe return of items and should insure for full retail value and track the delivery. Insuring a $400 item costs about $1.40 so don't be silly. We will not refund damaged returns.

A signature must be required and is your proof of return and proof of timely return date. WatchCases.com does not assume any responsibility for returns and will not credit items we do not receive and sign for.

Nor will credit be issued for non working or damaged returns. Damaged items will be not be credited. The only remedy exchanged for the exact same item. NO EXCEPTIONS!

No RMA no Refund! NO EXCEPTIONS!

RMA expires 7 days after it is issued. Late RMA returns result in "in store credit" only. Late returns will not receive credit card refunds and are typically not accepted. We must receive an email with actual and accurate trackingof the item being returned before the 7 day window expires, or we must actually receive the item itself with a signature required UPS delivery within the time limits of our return policy.

Return policy for single item returns and multiple item returns is slightly different. We expect that you are buying an item you expect to keep and our fee structure is designed to encourage you to keep the items you buy from us, unless they truly do not work out.

WatchCases.com decision is final in all return disputes.

We reserve the right to change our policies at anytime.

You must email a RMA request no more than 7 days in advance of your shipping the item back to us.

Our return policy does not apply to items sold "As Is" or marked Clearance, Close Out or Open Box etc . Such items are clearly marked and have a shorter return window.

This refund policy applies to single item returns, not multiple returns. The policy is slightly more restrictive for multiple returns. What is your Return Policy For Multiple Returns? We sell at retail.

Any Manufacturers Warranty and terms applies for all non working winders and on all defective warrantied items and at 30 days you must contact the manufacturer yourself. All warranty related claims must be made with the manufacturer for defective merchandise. We do not make the winders and can not be responsible for their warranty. If they choose to repair the unit you are bound by that choice, if they choose to replace the unit you are bound by the terms of their warranty. We carry good products and sometimes there are problems we assume no responsibility for warranty on products.

Returns accepted only on unused merchandises. Returns must be in "like new condition" with all original packaging and paperwork. Defective or Damaged Items will be exchanged for the exact same item and not refunded. No exceptions. All defect claims will be handled as a warranty. Damage claims must be paid by a UPS or FedEx claim.

Free Shipping Promotions or reduced Shipping Promotions. If customer received any promotional shipping discounts, such discounts are voided and our shipping costs are subtracted from any return credit. Shipping Fees will be determined by our actual expenses incurred to ship the item, including handling fees when applicable. We will not send proof of such fees, we will simply deduct the amount from the refund credit. Usually we simply enter the item into our stores shipping calculator and that is the price we charge you unless our actual expenses were more.

In the unlikely event of an item being defective or damaged, the only remedy is an exchange of the damaged item for another of the exact same item or warranty claim for non-working defective items. No refunds on damaged goods. No refunds on defective goods, we gladly file a warranty claim at our discretion, no exceptions and customer agrees to pay round trip shipping and handling charges.

* Special Sales: Defined as any item on sale for more than 20% off of our listed retail price at the time of sale, including all "Clearance Sales" (including items marked clearance, open box items, blemish sales and any closeout or special order situations) are final and items cannot be returned unless they are clearly defective in materials and/or workmanship (excluding cosmetic defects). If the word clearance appears on your original receipt or if you agree to use a "clearance" coupon, your item is non-returnable. Naturally, these hot deals are limited in quantity and are subject to prior sale. We can only honor the sale if we have the clearance item you order. Cosmetic damages are as fully described as possible but we welcome your call at 800-525-6456 if you need us to provide further information. No verbal communication by us or our staff superceedes this written policy.



Back to top.


----------------------------------------------------------------------------------------------------------------------


What is your Return Policy For Multiple Returns?


We are not Wholesalers and we are not set up to accept high volumes of returns. Our returns are few and far between. We want you to buy things you expect to keep, however we understand sometimes things do not work out. However online auction sites have forced us to implement a mutliple return policy to stem return fraud and abuse.


Multiple Returns are 2 or more items returned by the same customer in the same 30 day period. See above for our standard single item return policy.


We reserve the right to refuse to accept multiple returns, though typically we will accept a multiple return we will charge a penalty fee for the multiple return, whereas a single return does not incur this same fee.


If an RMA is issued for a mutliple return it will incur a 25% restocking fee. Note, only the second and third (etc...) returned item would incur the fee, a single return goes by our single return policy.


Multiple returns are defined as 2 or more items returned within a 30 day window by the same customer. Winders with AC adapters are not considered multiple returns. Two identical or different Winders or 'watch jewelry boxes' or any such combination would be a multiple return, but an adapter for such an item would not. 2 of the same watch box or 2 different watch boxes, the second returned item (or the most expensive item if both are returned) is what the return fee will be based on for the restocking charge. This can be one order or 2 orders, the more restrictive return policy applies to any second item sent back to us within the same 30 day period. Multiple returns by the same customer in the same 30 day window may not be accepted depending on circumstances. Why? Due to unscrupulous auction site resellers we have to enforce this restriction. We have found legitimate retail customers rarely return multiple items. We are not a whole saler, however some "bad apples" have forced us to set up a multiple return policy. Our sincere apology for this complication. If you can not decide on an item call and talk to us about it, we will help you find the right item.


Our basic return policies & procedures apply to multiple returns if accepted but the refunded amount will differ; an additional restocking fee apples. We do not agree to accept more than one return from any one customer in the same 30 day period. Multiple returns must be given approval and may be refused. If we do agree to accept the multiple return we will charge a 25% restocking fee on the 2nd, 3rd, 4th etc return by same customer in the same 30 day window.


We are not wholesalers. We are a small business and can not support the level of returns that a company like Lands' End can support. We are not a giant retailer. Returned Items can not be sold as new and therefore a more liberal return policy would be prohibitively expensive. Thank you for your understanding. We want you to be able to try an item. We give advice to help you make a decision so you do not have to look at and touch and hold every model to make a decision. We never give exact dimensional measurements and no claim is made to that effect all measurements are approximate.


If accepted multiple returns will always incur a restocking fee and are absolutely limited to a 30 day return window (no exceptions, no extensions). Any second item returned within the same 30 days to WatchCases.com by the same customer will incur restocking fees of up to 25% of the entire purchase price including shipping/handling. This fee only applies to multiple returns.


If 2 items are returned in the same 30 day window, only the second item will incur the restocking fee. If both items are returned at the same time the more expensive item will incur the fee. (If 3 items are returned only the second and third items are charged the additional restocking fee. If returned at the same time the fee applies to the 2 most expensive items.)

Back to top.


----------------------------------------------------------- What is your International Sales Return Policy?

* Absolutely no returns/exchanges or refunds on International Sales. All Sales Final and "As IS". Customer is responsible for all Customs and Import related Fees and refusal of the item does not warrant refunds. No refunds issues on International Sales under any circumstances.

-----------------------------------------------------------
What if I want to return my order?

Send us a reply email, (do not alter the subject) to your original receipt email and request an RMA and tell us why you are returning the item. Failure to tell us why in the RMA request will result in an additional $10 return charge. Allow us 5-7 business days to process the RMA.
We will email back an RMA along with complete directions & return address for returning your item.

(Please do not call for an RMA. Telephone calls for RMA's will result in an additional 5% penalty fee.)


Allow 5-7 business days for us to issue and email your Return Authorization Number (RMA#). Over the Holiday Period in December and January expect it to take the full 7 days. Please do not call us before 7 business days have passed to avoid penalty fees.
Please allow another full 7 businsess days from the receipt of your returned package for us to inspect it and notify you about the amount of your credit. Please do not call us prior to the 7 business day window.
RMA expires 7 days from Date Issued we must get tracking before day 8. RMA is mandatory. No refunds without RMA. No exceptions!

Return Deadline is 30 days from the order date, RMA request must be requested by Day 20 or at least 7 days prior to due date to allow processing time on returns. Late Returns are not accepted, if we do accept a late return their will be a LATE PENALTY of 25%. Note we never issue late return Authorizations, this clause covers only items that arrive to us no more than a day or two late from UPS. You have to request your RMA by Day 20 to allow us processing time and you shipping time. Details:
We will respond to RMA request within 7 business days.
Our office is only open (M-F: 10-4 EST) Therefore an RMA request emailed to us on a Friday at 6 pm will get a reply before Tuesday at 5 pm. (After three business days after 3pm EST feel free to call us to ask about RMA issues.)
Reply to your email confirmation when requesting RMA. Do not alter subject line. Look for the email confirmation which we sent you the day you placed your order online and hit reply. The subject line looks something like this:
Order xxxx from catalog watchcases (Where xxx is your order number a real example: Order 4755 from catalog watchcases, this customers order number is 4755).
Do not alter the email subject line just hit reply.In the body of the email simply write us a note that you would like an RMA number for a return. (The reason we ask you to not change the email is due to spam. This way we can filter the reply into our in box and it will never end up in SPAM!) We would greatly appreciate if you would tell us why you are returning the item. Since we are not a large company we can not afford expensive market research any thing you care to share with us is greatly appreciated. You are our market research and we appreciate your input, especially when an item fails your needs! Your reason for the return does not matter to us. We want you to be happy. We are not time share salesmen, we will not pressure you. We may offer a substitution to help solve your problem, but we will not pressure you. We simply do not do business like that.

Notes:


We will gladly accept single item returns and credit the original purchasers credit card for undamaged "like new unopened" returned items.
All Sales are final at 30 days. .

Our return policy does not apply to items purchased that are marked as "Clearance", "Special Order", "Close Outs", "Open Box" or any other such extraordinary sale or promotion. Such items are sold as is.
Inspect items before signing for them and refuse damaged goods and re-pack with care. We do not give credit for a damaged return(s).
We will only exchange damaged and defective goods for the exact same item. No exceptions.
Credit Time Line:
Before we issue a credit we visually inspect all items.
We check the condition and verify serial numbers for Eilux and Orbita winders and all other products with serial numbers to ensure the authenticity of the return.
Credit is normally made within 7 business days of receipt of the returned item. We will email you the amount. It will be less than you were charged 100% of the time. Shipping and Handling and other fees listed here in our FAQ's will be deducted.
We will email the credit notice to you.
Please be aware your credit card company may take up to 60-90 days to actually credit your account. According to their contract with you. But we will issue the credit in 7 business days call us if you do not hear from us by 8 work days after notification of the return.
Feel free to call or email us if you are worried about the credit and have not heard from us 8 full business days after delivery confirmation. Do not call any sooner, or we will impose a $10 penalty fee. No exceptions.
Back to top.
----------------------------------------------------------------------------------------------------------------------



For returns do the following:

1.)Email us by replying to your confirmation email it will go to service@watchcases.com. Do not alter the original order confirmation subject line. This will help avoid the email being filtered into SPAM. Any Returns sent back with out our approval and pre-authorizing and issuing an RMA number will not be honored, no credit will be given, no exchange honored, no exceptions. The item will not be returned. You must notify us in writing in advance about returns and ship to the correct address. Notification does not extend the return date! The item must be returned to our place of business within the deadline time frame
RMA requests failing to use the original confirmation will incur a restocking fee of an additional 10%. If you email us in the work week we usually respond within 24-48 hours, if we do not respond send us a second notification email and call. Please include your 4 digit watchcases order number in all correspondence. We receive a lot of SPAM and emails not following these rules often are filtered and deleted automatically. The key is to use the original email confirmation and reply. Should you not be able to do that send a note with the subject line saying order xxxx from watchcases. Replace the xxx with your order number.

1. Reply to your order confirmation email and request RMA #.
Please allow up to 7 business days for us to reply to RMA requests. We can not reply immediately. (Do not alter subject line, simply hit reply and write us a note. Due to Spam filters it is critical you not alter the subject line!)

2. We will email reply your RMA# and directions for returns. (Please allow 7 business days for replies.) Call us and re-email us if you do not get the RMA after 2-3 days have passed. Do not contact us by phone prior to 3 days or you will be charged.