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F.A.Q.



“An excellent experience
on all levels.“
Sherry, Brunswick, GA




Free Shipping requires $200 purchase and a coupon and a code "Free200" (note no spaces). If item is returned you will be charged the actual shipping/handling charges our store calculates and or expenses we incurred. Customer is responsible for round trip shipping costs on any and all returns.



Returns

USA Return Policy
International Returns
Cancellation Policy
Damaged Items
Defective Items
Our Mistakes

Payment

Payment Options
Sales Tax

Shipping

Free Shipping
Shipping and Handling Time
International Shipping

Feedback

Suggestions
Reviews and Other Feedback

 

USA Return Policy

30 Day Money Back Guarantee.

We want you to be sure of your purchase and to be pleased with it. If you are unhappy with your purchase for any reason, you can send it back to us for a refund before our return window expires. Our standard return window is 30 days from the date of purchase.

(Exceptions: Accessories are sold as "non refundable". Some clearance sale items have only a 15 day window. Items with a shorter return window, will be clearly marked as such. We can accommodate special circumstances, just call us in advance. International Sales Policy is different international sales are not refundable.)

Items must of course be returned in "like new" condition. Save all packing materials, instructions and accessories associated with the item.

We deduct from all refunds our actual cost of shipping, which may differ from the amount you were charged. We may also charge up to a 10% restocking fee. (Restocking fee is waived for customers in first 30 days following all of our simple return instructions.) Should you return a damaged item due to poor packing or just shipping damage you will be refunded $0.00 or an adjustment based on the damages. Depending on circumstances. So insure for retail and re-pack items in gift boxes and strong exterior shipping boxes with ample padded protection. Poorly packed items will result in UPS and FedEx denying your insurance claim.

To return an item, reply to your email receipt in a timely manner or contact us. We will send you a return authorization and instructions. We can not accept any returns without a return authorization.

Please be sure to re-pack items carefully when sending them back to us and insure them for the full purchase amount. We can not issue a refund for damaged items. (Packaging must be as per UPS packing requirements, with a minimum of 2 inches of protective cushioning on all 6 sides of any cubic shaped package.)

Holiday Returns: USA Gift purchases made between November 1st and December 24th qualify for our Holiday Return policy and can be returned by January 25. You must request in writing at time of purchase, this extension is not automatic and will not be granted unless request appears on original purchase receipt.
Returned items must be in like-new unused and unopened condition: all other procedures of our normal return policy must be followed in addition to these. The purchaser (card owner) must request the return by responding to the emailed receipt. Phone calls are not acceptable for return requests, we must receive the request in writing. You must request a return authorization at least 7 days prior to the return deadline and we must receive the item before the 7th day from issue of RMA and on or before the deadline of January 31. Our Acceptance Signature with date is proof of timely return. 25% restocking fee applies if procedures are not followed or gift item is opened. All shipping charges we incurred in shipping the item(s) will be deducted from the refund. (Free Shipping remains free to you only if you keep the item. We pay shipping and those fees are not refunded in any case.) The "Holiday Return Window" is is not an "extended trial use window", it is a "gift" window, used items can not be accepted past day 30. Items sent back after the standard 30 day window must not be opened to qualify for this extension.

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Order Cancellation Policy

We process orders right away; if you need to cancel an order, please let us know as soon as possible. If your order has already shipped, you will be responsible for the round trip shipping costs.

If you find a lower price for an item after you have placed your order, let us know. We can usually refund you the difference.

We do not price-match used items or items sold on auction sites such as eBay. We will not match prices that are below our cost, or below the minimum advertised price set by the manufacturer.

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International Returns

We do not offer returns or refunds on international sales. All sales are final. We will still replace broken or defective items but refunds are not given under any circumstances. International sales are non returnable/ non refundable. We will not accept any item returned from outside of the United States of America. Warranty details are per manufacturers details and may not be valid if used outside USA. Customer pays all shipping and associated fees on all warranty related issues and damage claims or exchanges.

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Damaged Items

Please inspect your order right away for any shipping damage. Contact us immediately if your item appears to have been damaged during shipping. We will replace the item at no cost to you, but we may need your help filing an insurance claim with UPS or FedEx, so please keep the shipping box your item came in.

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Defective or otherwise non-functioning items.


Contact us right away if you are having problems with your item. Many issues can be solved with some simple troubleshooting. If your item is defective or otherwise non-functioning, we will (at our discretion) replace or repair it (when possible) within the first 30 days.(If a replacement is not possible we will work out an acceptable solution with you.) Refunds are not given on defective item claims, only an exchange or repair. Most of the watch winders we sell have at least a 1 year manufacturer's warranty in case anything goes wrong after 30 days. WatchCases.com does not warrant products after 30 days in any way. All warranties are subject to terms and conditions from the manufacturer/supplier/distributor and do not cover shipping related charges. Your warranty is with the manufacturer not us. Please contact them for any and all assistance with warranty repairs. We may at our discretion assist you in dealing with the manufacturer or distributor, but we do not agree to pay any shipping or any other fees related to said warranty or repairs. Should you need to involve us in the shipment you will have to pay us in advance for any and all shipping/handling charges and or taxes or duties etc. Shipping/Handling charges are non-refundable. Items sent to us without an RMA will be refused and returned to you at your cost and in no such cases will refunds or credits be issued.

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If we mistakenly ship a wrong item.


Contact us right away if you receive the wrong item. We will make it right. We will ship the correct item and pay the return shipping on the mistake, by either sending you a return label or refunding to you the return shipping price. We will make it right at no added cost to you and even though this may delay your shipment we sincerely apologize in advance. We strive for perfection but every once in a while a mistake may happen. If we make a mistake rest assured we will make it right or your money back!

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Payment Options


We accept all major credit cards. Discover, American Express, Diner's Club, JCB, MasterCard, Visa. We also accept Pay Pal. We do not accept checks, money orders, or COD.

We reserve the right to refuse an order, so please provide us with up to date billing and phone information. In addition on international sales we prefer that you use a business email address instead of a free email account.

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Sales Tax


We are based in Charlottesville, Virginia and charge sales tax for orders shipped to Virginia. All other orders are tax free!

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Free Shipping


We offer a free shipping option on all orders over $100, just select the free shipping method during checkout. Free shipping is the slowest method and we can not guarantee a delivery date of less than 5 to 7 days, so do not select it if you are in a hurry.

Free Ship Offer applies only to orders shipping to addresses in the Continental United States. Excludes Alaska and Hawaii.

Shipping time may vary. Do not use the free shipping option if you have a delivery deadline. Most orders using the free shipping method will arrive in 5-7 business days, but we do not guarantee delivery times on free shipping. If you have a delivery deadline please pay for shipping which will get it there faster.

If you need to return the item, the actual cost of shipping will be deducted from your refund.

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Shipping and Handling Time


Most orders placed before noon will ship the same day. Orders placed after noon or over the weekend will usually ship the next business day. Many items have additional handling times listed. These are approximate and we can usually get items out faster. If you are in a hurry, please let us know. We will do everything we can to get your item to you as quickly as possible.

Shipping times vary based on what state the item is shipping to. We ship from the east coast, so it takes items 5 days to reach the west coast using ground shipping. When calculating the time it will take for your order to reach you, do not count the day the order was shipped and do not count weekends. Contact us if you have any questions about shipping or handling times.

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International Shipping


We ship internationally! You are responsible for all import duties and taxes, and we will not honor any delivery deadline on international orders.

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Suggestions


Contact us if you have any suggestions on how to improve the way we do business. Your feedback is greatly appreciated.

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Reviews and Other Feedback


Send us your product review and we will use it on our site. You can also click the write a review button on certain items to submit product reviews directly. If you have a blog or website, please post your comments there and link back to us. Every link helps.

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