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F.A.Q.



“An excellent experience on all levels.“
Sherry, Brunswick, GA
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  • 30 Day Returns.
  • 100% Money Back. Refund of item purchase price.
  • Price Match. We will match prices before or after the sale on any authorized USA stocking dealer MAP pricing*.
  • We offer after the sale assistance with setting up your winder to wind your watches.
  • We cheerfully will assist you with accessories or warranties in the future. A phone call from us really moves things along!
  • Our record speaks for itself! 98% rating of good or excellent customer service ratings.


  • For a price match use form below and send it to us by hitting submit. Give us your email address and we will send you a coupon code to use when you place the order.

    Try our products risk free! You have 30 days. 100% Money Back Guaranteed! For the return of unused like new items.

    We do not price-match used items or items sold on auction sites such as eBay. We can only price match authorized US retailers, not non-US based companies. (Note stiff import duty fees apply if purchasing from over seas. These fees are imposed on a COD basis.) We will not match prices that are below our cost, or below the minimum advertised price set by the manufacturer.

    Your Email Address:

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    To request a Return Authorization, reply to your email receipt without altering the subject. Please describe the reason for the return and help us attempt to resolve the problem.

    If your watch is not staying wound on a winder, make sure it is at least 80% wound before putting it on the winder. Make sure the band fits snugly and the watch isn't flopping around.

    If your watch doesn't fit on the pillow that comes with the winder, you may need one of our Orbita Replacement Pillows or a Wolf Designs Replacement Pillow.



    *Price Matches: We can only price match prices advertised by Authorized Stocking Watch Winder Dealers selling new inventory that they actually have in stock at the time. In other words we should be able to buy it from that dealer that day in the open market. Used items and blemished items are excluded.










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