Try " WatchCases.com Products" for a full
30 days. If you are not completely satisfied with " an online or telephone order from WatchCases.com " for any reason whatsoever, simply contact us via your confirmation email and we'll provide you with a 100%
investment back refund of the cost of the item provided you return the item in like new unused condition with all packaging intact. You have nothing to loose with a
guarantee like that so please feel free to order now with confidence. Customer pays all shipping costs and restocking fees. (We guarantee to pay shipping in the rare case we ship the wrong item to the customer, otherwise customer pays all shipping related costs.) In the unlikely event an item is received or returned damaged or defective the item is exchanged for a like item. Refunds are not given in cases where we receive back an item that is not in like new condition. No exceptions. Promotional Sales "As Is" sales and "Clearance/Closeout" Items etc. have a shorter return window. See FAQ's.
You must communicate return issues with us via your email receipt. Otherwise return policy does not apply. Save your email confirmaion email that is your receipt. Do not call or use our websites contact us form for return related matters.
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100% Satisfaction Guarantee ~~~~~~~~~~
Our return policy is pretty simple. Details can be found on our FAQ page. But here are the key points.
Our Return Policy does not apply to Used Items, Clearance Priced Items, Floor Samples or Blemishes, Open Box Sales, Special Order or Discontinued Items. Such Items are sold "as is" with no refunds.
Returns must pre-approved and returned with a Return Authorization Number. You may return "like new unused items" for any reason within the 30 Day Returns Window. We will credit your original credit card for the purchase price less shipping and handling fees.
RA must be requested and issued via email. (RA is not issued by telephone for any reason!) Late Returns are not accepted for any reason.
If we make a mistake and ship the wrong item we will cover the cost of shipping the replacement unit. Otherwise customer pays round trip shipping in all exchanges or returns. Free or Reduced Shipping Promotions only apply if the item is kept, such costs of shipping and handling will always be deducted from the refunded amount, no exceptions.
We will refund to your original credit card the cost of the item less all our shipping and handling fees. In all cases we will not refund shipping/handling charges, the customer is responsible for shipping/handling charges.
The 30 day window begins with day 1 on the order date, not the delivery date. Late returns are not refunded. A store credit and exchanges of equal or greater value are the only remedy for late returns, no exceptions. Customer pays cost of round trip shipping on all exchanges.
We will gladly accept returns of like new unused items for any reason provided the return request and return is made in a timely manner as defined by our policies.
To get a return authorization simply hit reply from the emailed receipt we will send with the confirmation of your order. You must reply to your original email receipt, so save it. We do not issue return authorizations by telephone. ABSOLUTELY NO EXCEPTIONS! Do not call for RA requests. You have 30 days from the order date counting the order date as day 1 to return the item to us.
Our FAQ return policy applies on all items, unless the order form has a modification in writing. Items sold as open box or "as-is" and "special orders" do not have the 30 day return policy.
Any extensions to the return policy must be listed on the original order form by us, not in customer comments. Cancellation of an order is not possible. Once the order is placed you may not cancel it.
Damaged/Defective Items or Non-Working Units are repaired or replaced (at our discretion) not refunded, we will split the cost of shipping in such instances, the customer will pay to return the item and we will pay to ship out the replacement item. Late returns are not acceptable. A small restocking fee applies on all returns (starting at 5%), and penalties apply for failure to properly return items as per our instruction.
Damaged or Used Items are not accepted for Refund under any circumstances, in such cases an "in store credit" will apply. Our decision is final.
We make every attempt to fairly describe and accurately represent the items on our website and if we make a mistake and misrepresent the product in some material way, the customer is responsible for the round trip shipping. The only exception to this policy is if we ship the wrong item, then we will cover the transportation costs for the customer if the customer keeps the item. If the item is returned the customer is responsible for all round trip shipping costs.
We will exchange any imperfect item for the same item, we can not make refunds on damaged or defective items but we will gladly replace like item for like item.
(FAQ) Page with all details of our policies and procedures).
I have based my business and pricing practices on a trivial moment in my life which stuck with me. I had just graduated from college and I was shopping for my first real world suit. I was in the dressing room in the Young Men's Shop in Indiana Pennsylvania, and looking at the price tag of an Italian suit, thinking it was way over priced. I looked up and read a yellowing tag taped in the dressing room, it read.
"There is scarcely anything in the world that some man cannot make a little worse, and sell a little more cheaply. The person who buys on price alone is this man's lawful prey."John Ruskin (1819 - 1900) Economist...I bought the suit. Since then I have maintained that simple guiding philosophy and it has served me well. I strive to deliver value, not simply low prices.
"The price is what you pay; the value is what you receive." Author Unknown.
If you seek value then we are your store. We promise:
See the Google Directory Listings under Watch Accessories and read what other yahoo shopping customers have said about WatchCases.com.
Questions? Call from 10am - 4pm EST or use our online email form. We will answer during normal east coast business hours.
